All CYDWOQ shoes, bags, and belts are made to order in our factory in Burbank, California. We do not stock full-priced products so your ordered item(s) will be made specifically for you.
Orders take approximately two weeks to be completed, plus additional shipping time. Adjustments can be made FREE OF CHARGE to your order if you are not fully satisfied with the fit, as long as the adjustments are PRE-APPROVED by CYDWOQ (contact us at returns@cydwoq.com or call us to get pre-approval). If you have any specific instructions (wide or narrow foot, high instep, calves with specific measurements, unusual toe sizes, etc.) please email info@cydwoq.com as soon as you place your order. Shoes made to non-standard specifications (i.e. two different shoe sizes, irregular measurements and requests, or alteration of model shoe sample) can be adjusted, but are FINAL SALE and non-refundable. Every effort will be made to give you the perfect fit but in the event that you need to return your shoes we will either issue you a store credit for the full amount or refund your purchase price (excluding shipping) minus a 20% restocking fee per item (July 2016).
Shoes must be unworn and have no visible damage to be accepted for a return or exchange. You may be charged an extra fee upon return if there is damage to the soles of the shoes. Returns and Exchanges will only be accepted within 30 DAYS of receiving your order--no exceptions.
Final Sale Items from the Specials section online can be exchanged for other final sale items, and can be returned for store credit, but cannot be returned for money back to the card--no exceptions. You have 30 days after receiving your order to request any of these options.
ATTENTION INTERNATIONAL CUSTOMERS: You agree to be responsible for any customs or Value-Added Tax (“VAT”) charges incurred in shipping internationally. You agree that your purchase from the Site is your own initiative and you are responsible for ensuring compliance with all laws and regulations, such as United States export or re-export control laws and regulations and local laws applicable to you. CYDWOQ makes no representations that the item(s) purchased is appropriate or available for use in all locations, and access to it from territories where their contents are illegal is prohibited.
If the customer has agreed to the terms and conditions and then refuses to pay duties and taxes which results in the shipment being sent back to the Burbank, CA factory, the customer will be charged the full amount of the return shipment. International returns and exchanges can be made with the approval of a CYDWOQ employee--email returns@cydwoq.com for more information. Please note that in the event that an international order is returned or refunded, the customer will pay for shipping back to us, unless otherwise stated.
DISCLAIMER: CYDWOQ shoes are made using eco-friendly and non-toxic materials, but despite the nature of our products, some people still have reactions to entirely natural substances. While these reactions are extremely rare and unlikely, CYDWOQ does not take responsibility for any allergies or reactions caused by our products.
