Returns and Exchanges will only be accepted within 30 DAYS of receiving your order--no exceptions.
All CYDWOQ shoes bags and belts are made to order in our factory in Burbank, California.
Adjustments can be made FREE OF CHARGE to your order if you are not fully satisfied with the fit, as long as the adjustments are PRE-APAPROVED by CYDWOQ--contact us at firstname.lastname@example.org or call us to get pre-approval.
Shoes made to non-standard specifications (i.e. two different shoe sizes, irregular measurements and requests, or alteration of model shoe sample) can be adjusted, but are FINAL SALE and non-refundable.
In the event that you need to return your shoes we will either issue you a store credit for the full amount or refund your purchase price (excluding shipping) minus a 20% restocking fee per item (July 2016).
To receive permission to return or exchange your order, please fill out the form below, or download this form and send it to email@example.com. A representative will contact you within 2-3 business days with an RA number and more information on how to return your order.
ATTN: INTERNATIONAL CYSTOMERS: You agree to be responsible for any customs or Value-Added Tax (“VAT”) charges incurred in shipping internationally. You agree that your purchase from the Site is your own initiative and you are responsible for ensuring compliance with all laws and regulations, such as United States export or re-export control laws and regulations and local laws applicable to you. Cydwoq makes no representations that the item(s) purchased is appropriate or available for use in all locations, and access to it from territories where their contents are illegal is prohibited.