Thank you for your interest in CYDWOQ shoes, bags, and belts. The following information has been collected to better inform your purchasing decisions and to help you enjoy your products for many years to come.
We accept Visa, MasterCard, American Express, and Discover card in our secure, online store. Your credit card will be charged at the time of your order.
“Special Request” Colors
As you browse through the online store, you’ll notice that our shoes typically have three color options: two listed colors and a third choice called “Special Request.” This is your opportunity to get creative—if, for example, you’d like a pair of our women’s Decade shoes in red, go for it! Simply select the “Special Request” color option while shopping online. Then, after placing your order, email your color choice and order number to firstname.lastname@example.org (to help us, use “Special Color Request” as the Subject: line of your message).
We stock over 256 colors of leather, so chances are good we’ll be able to accommodate your request. In the rare instance when we cannot fulfill your color request, we will contact you to figure out how to best proceed with your order.
Returns and Exchanges
All CYDWOQ shoes, bags, and belts are made to order in our factory in Burbank, California. We do not stock any products, so your ordered item(s) will be made specifically for you! We guarantee the size of the shoe, and adjustments will be made FREE OF CHARGE to the style ordered if the customer is not fully satisfied with the fit. We want your experience with our shoes to be perfect, so just let us know if the fit is not right.
CYDWOQ will not accept returns and exchanges that are older than 30 days old--NO EXCEPTIONS.
We ship to customers across the United States and around the world using FedEx. Shipping charges will be presented during the online checkout process and depend upon the number of items ordered and the ship-to location:
No. of Items
Charge per Item
Charge per Item (flat rate)
Your order will be shipped 1 - 2 weeks from the date ordered. We will contact you if there is a delay in shipment due to a materials shortage.
California sales tax of 8.25% is charged only for merchandise shipped to addresses in the state of California.
Caring for Your CYDWOQ Shoes
We are often asked by customers about the care and feeding of their new CYDWOQ shoes. Though they were designed to give you years of stylish and durable walking pleasure, our shoes are not averse to a little TLC from time to time. We recommend using Meltonian Shoe Cream in their Neutral color.