Terms and Conditions

Welcome to the Cydwoq website (Site).

Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

Order Information

Thank you for your interest in CYDWOQ shoes, bags, and belts. The following information has been collected to better inform your purchasing decisions and to help you enjoy your products for many years to come.

General

We may, from time to time, change the terms that govern your use of CYDWOQ.COM. Your use of CYDWOQ.COM following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, CYDWOQ.COM from time to time.

Payment Options

CYDWOQ accepts the following forms of payment:

  • *Visa
  • *Mastercard
  • *American Express
  • *Discover
  • *Cydwoq Gift Cards

Shipping

We ship to customers across the United States and around the world using UPS. Shipping charges will be presented during the online checkout process and depend upon the number of items ordered and the ship-to location:

Domestic
Int'l Canada Hawaii/Alaska
1 pair $10.00 $40.00 $35.00 $25.00
2 pairs $18.00 $76.00 $60.00 $32.00
3 pairs $24.00 $108.00 $75.00 $40.00
4 pairs $28.00 $136.00 $80.00 $44.00
Each additional pair $7.00 $34.00 $20.00 $7.00

Your order will be shipped 1-2 weeks from the date ordered. We will contact you if there is a delay in shipment due to a materials shortage.

NOTE: We cannot deliver to PO Boxes.

Product Availability

Although availability may be indicated on CYDWOQ.COM., we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we will contact you regarding an alternate.

“Special Request” Colors

As you browse through the online store, you’ll notice that our shoes typically have three color options: two listed colors and a third choice called “Special Request.” This is your opportunity to get creative—if, for example, you’d like a pair of our women’s Decade shoes in red, go for it! Simply select the “Special Request” color option while shopping online. Then, after placing your order, email your color choice and order number to info@cydwoq.com (to help us, use “Special Color Request” as the Subject: line of your message).

We stock over 256 colors of leather, so chances are good we’ll be able to accommodate your request. In the rare instance when we cannot fulfill your color request, we will contact you to figure out how to best proceed with your order.

Taxes

California sales tax of 9.75% is charged only for merchandise shipped to addresses in the state of California.

Returns

All CYDWOQ shoes, bags, and belts are made to order in our factory in Burbank, California. We do not stock any products, so your ordered item(s) will be made specifically for you! We guarantee the size of the shoe, and adjustments will be made FREE OF CHARGE to the style ordered if the customer is not fully satisfied with the fit. We want your experience with our shoes to be perfect, so just let us know if the fit is not right. Please complete the Return Form completely and submit for approval.

Repair Services

To ensure that your “well loved” CYDWOQ shoes continue to deliver maximum enjoyment, we also offer the following repair services:

  • Replace heel rubbers
  • Replace heel + sole rubbers
  • Replace wood heels
  • Replace plastic heels

Please complete the Repair form completely and submit along with a photo of your shoe(s) for approval.

Caring for Your CYDWOQ Shoes

We are often asked by customers about the care and feeding of their new CYDWOQ shoes. Though they were designed to give you years of stylish and durable walking pleasure, our shoes are not averse to a little TLC from time to time. We recommend using Meltonian Shoe Cream in their Neutral color.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Cydwoq collectively, and its subsidiaries and/or affiliates ("Cydwoq"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Cydwoq. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

User Comments, Feedback, Postcards, and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Cydwoq on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Cydwoq's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Cydwoq of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Cydwoq will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Cydwoq is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Cydwoq may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Cydwoq may use your information for marketing and promotional purposes.

Cydwoq’s Communication to you.

You agree that Cydwoq may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Cydwoq' products or services, or for such other purpose(s) as Cydwoq deems appropriate.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT CYDWOQ SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Inaccuracy Disclaimer

From time to time there may be information on Cydqoq.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Cydwoq.com purchase you may return it with your invoice to any Cydwoq store or by mail. Please see our Return Policy.

Indemnification

You agree to defend, indemnify and hold Cydwoq harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Miscellaneous

Unless otherwise specified and except to the extent CYDWOQ products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Cydwoq' products and services available in the United States and select foreign markets. This Site is controlled and operated by Cydwoq from its office in Burbank, California.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.

Termination

This Agreement is effective unless and until terminated by either you or Cydwoq. You may terminate this Agreement at any time. Cydwoq also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Cydwoq' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Cydwoq, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.